Delivery and Returns
Cooper’s Gifts is located at 161 Main Street Agawam, MA 01001
Cooper's Gifts Delivery and Returns
We hope you love shopping online with Cooper's Gifts. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Shipping and Delivery - FREE SHIPPING ON ORDERS OVER $100!
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (EST). Orders you place online with Cooper's Gifts late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and if we try unsuccessfully to deliver your order more than once.
Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (EST).
If you don’t love your purchase as much as we love your purchase, then let’s talk! We’re just a phone call or an email away! (413) 786-7760.
If an item arrives broken, then our hearts are also broken!
Step 1: Take a photo of the damage.
Step 2: Email the photo to firstname.lastname@example.org along with your order number.
Step 3: Someone will be in touch with you in 24 hours (excluding weekends because frolicking on the weekend makes us happier on Monday and that’s good for everyone!)
If, within 30 days, an item just doesn’t give you the jollies you expected:
Step 1: Package the item up with love (it has feelings, too, ya know!)
Step 2: On the packing slip, please tell us the reason for your return. Feel free to include a doodle or joke to make us laugh. We like laughing.
Step 3: Mail it back to us at:
Cooper’s Gifts Apparel Home 161 Main Street Agawam, MA 01001 ATTN: Returns.
Step 4: Upon inspection, a refund will be issued to your form of payment within 14 days. And we may share your joke or doodle on our Facebook page for all to enjoy!
The Stuff We Hate to Say:
No returns accepted on used or worn merchandise. Must be in original packaging. All tags must be attached. No returns accepted on Sale items. No returns on custom and special order items. No returns or adjustments after 30 days from the date of order. No exceptions, even for you Great Aunt Margie (but we still love you!).